• Privacy Policy Download

     PRIVACY POLICY  (updated on 1 September 2017)

     

    Overview

    Loro Piana S.p.A. (“Loro Piana”, “we” and “us””) and Loro Piana Japan Co., Ltd., Loro Piana (Shanghai) Commercial Co. Ltd., Loro Piana & C. Inc ("Loro Piana Companies") commit to protect user privacy. This privacy policy (“Privacy Policy”) applies to the web site http: //www.loropiana.com (“Site”), which is owned and managed by Loro Piana. According with applicable privacy law, the Privacy Policy describes how Loro Piana and Loro Piana Companies collect and use the data through the Site, what data are collected, with whom data are shared, what measures are applied to keep data secure, what are user’s privacy rights and how user can enforce them. This Privacy Policy does not apply to any data that Loro Piana and Loro Piana Companies collect offline or through sources other than the Site.

     

    Who owns and manages your personal data

    Loro Piana S.p.A., registered office in Corso Rolandi 10, 13017 Quarona (VC) – Italy, Tel. +390163201111; e-mail: privacy@loropiana.com is the data controller for the processing of personal data for managing the Site, for purchase purposes within Europe and for marketing and profiling purposes, in accordance with the applicable law.

    The data Processor of Loro Piana S.p.A. for these purposes is the then current CRM Manager, available at the address of the Controller, as indicated above.

     

    The data controllers for purchase purposes outside Europe are, respectively Loro Piana Japan Co., Ltd. For Japan, Loro Piana & C. Inc for US, Loro Piana (Shanghai) Commercial Co. Ltd. for China, in accordance with the applicable law.

     

     

    The nature and kind of data processed

    If user visits the Site usually we collect only the so named surfing data, which are data necessary to the technical functioning of the Site and Internet communications protocols. Surfing data are for example: the computer’s IP addresses or domain names used to visit the Site together with other parameters on the relevant operating system. Loro Piana collects also data such as the number of visits and the time spent on the Site for statistical purposes, to allow proper functioning of the Site and to improve its functionalities. By their nature, surfing data may allow the identification of user by association with other information owned by third parties; Loro Piana does not collect surfing data to identify users. Surfing data are deleted immediately after they are made anonymous; Loro Piana may use said data to assess possible responsibilities for information crimes against the Site or realized through the Site. With this exception, Loro Piana keeps surfing data only temporarily and according to applicable legislation.

    Loro Piana collects and uses personal data voluntarily provided by user upon interaction with the Site functionalities and request of the services offered by the Site, for example when user subscribes to the Site, to our newsletter, uses the LiveChat! Service (as long as it is made available), purchases products, takes part in initiatives realized through the Site, requests information or sends us communications. As permitted by applicable privacy law, Loro Piana may also process user’s personal data obtained from third parties in the course of its business activity. With the user’s consent, Loro Piana may further process user’s personal data for survey and market research purposes, for profiling purposes, for marketing and promotional purposes. For more information on the processing purposes please refer to the below section “Purposes and conditions of the personal data processing.” We may collect the following information: name, sex, place and date of birth, nationality, identification codes such as Tax/fiscal code, contact details such as street address, telephone number, e-mail and further information of an optional nature. When personal data are collected on the Site, we display a specific privacy policy and we ask for user’s consent, according to applicable privacy law. If user provides us with personal data of third parties (for example in case of use of the functionality ‘send to a friend’ that allows user to send information on the Site and our products and initiatives to a friend) user shall provide that said communication and our following use of data for relevant purposes comply with applicable privacy law, so for example user may provide third parties’ data only after having duly informed them and with their consent, if legally necessary.

     

     

     

    Place where personal data are stored

    Personal data will be stored and processed through an electronic system owned and managed by Loro Piana or by third parties providing technical services to Loro Piana; for more details please see the below section “Extent of personal data communication and transfer abroad”. Data will be processed only by specifically authorized staff, including staff in charge of performing non-routine maintenance operations.

     

    Cookies

    Cookies are small data files stored on the hard disk of the user’s computer. The Site deploys cookies and for further information on cookies and on how to disable cookies, we encourage to read our Cookie Policy [https://www.loropiana.com/privacy#cookies_policy]. The Site may contain links to other sites. We do not have any access or control of cookies, web bacons and other tracking technologies used on third parties’ web sites that user may access from the Site, of the availability and of any content or material contained in, or obtained through, any such sites, and of the relevant conditions of data processing, and hereby we expressly disclaim any relevant liability. User should verify the privacy policy of third parties’ web sites accessed from the Site to be informed of the data processing conditions, since this Privacy Policy only applies to the Site.

     

    Purposes and conditions of the personal data processing

    In addition to data collected passively, we collect and use data that user actively provides to the Site when interacting with the Site, its functionalities and services. Loro Piana will process user’s personal data for the following purposes: managing the subscription to the Site, newsletter or mailing list, managing the user’s participation in promotions and other initiatives organized through the Site, to reply to and to manage user’s request for information, questions, communication or feedback to Loro Piana. User’s personal data will also be processed by Loro Piana and Loro Piana Companies to comply with obligations imposed by laws, regulations and Community legislation and to establish or defend a legal claim of Loro Piana and Loro Piana Companies.

     

    For sales activities, Loro Piana (for Europe) and Loro Piana Companies (for their respective area of sale) use personal data to manage purchases through the Site (which includes all activities pertaining to the sale and after-sale services, such as for example fraud prevention, managing of returning items, guarantee, customer support, interaction with our customer service),

     

    With the user’s consent, Loro Piana may also process user’s personal data, which may include information on preferences, habits, lifestyle, details of purchase, for marketing operations, commercial or advertising communications, direct sale, market surveys, sale support through e-mail, telephone, sms, mms, chat, social network and traditional mail, including possible invitations to Loro Piana events. With user’s consent, Loro Piana may define individual and group profiles (profiling purposes) and may send personalized communications. User may always specify the preferred means of contact and opt out of receiving promotional communications through one or all of the communication channels listed above. Consent for marketing and profiling purposes is optional and without consequence if user denies consent.

    With the user’s consent, purchase data will be stored for marketing and profiling purposes for a period of 7 years, as per the authorization of the Italian privacy authority (Garante per la protezione dei dati personali) obtained by Loro Piana on March 9, 2017, unless local laws require otherwise. Upon expiry of this period, or upon withdrawal of your consent, purchase data will be automatically deleted or made anonymous in a permanent and non-reversible way. 

     

    Security of personal data

    Loro Piana and Loro Piana Companies are committed to protect the security of user’s personal data and comply with security provisions set forth by applicable laws and regulations to prevent loss of data, unlawful or unfair use of data and unauthorized access to data. Loro Piana and Loro Piana Companies use a variety of advanced security technologies and procedures to help protect user’s personal data. For example, personal data are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet, updated encryption techniques are employed. User may help to update and keep accurate its personal data by notifying Loro Piana and Loro Piana Companies of any amendment relating to user’s address, title, telephone number or e-mail address. User may make these changes on-line following the instructions reported on relevant user’s profile pages.

     

    Extent of personal data communication and transfer abroad

    User’s personal data will be shared according to this Privacy Policy and the privacy policies published on the Site where data are collected. User personal data will be accessible on a need-to-know basis by authorized personnel and by the Processor of Loro Piana above mentioned. The updated list of Processors and of the subjects to which data may be communicated remains at user disposal free of charge upon request to Loro Piana and its Processor as well as to Loro Piana Companies (for sale related activities).

    Personal data are shared with public entities, banks, third parties involved in corporate transactions and extraordinary operations. Furthermore, personal data are shared with consultants, professional and technical service providers under data processing agreements. Third parties only receive the information necessary to carry out the relevant activities. Other companies directly or indirectly controlled by Loro Piana, Loro Piana companies in joint venture arrangements and Loro Piana franchisees, acting as external data processors may access personal data for profiling, marketing and customer relationship management purposes (to ensure the same customer benefits worldwide). Personal data are not disclosed to unidentified recipients; they may be accessed by shop personnel worldwide for purposes of sale support. User’s personal data may further be communicated to legitimate addressees under applicable laws, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, and if Loro Piana and Loro Piana Companies in good faith holds the data communication as necessary to comply with obligations deriving from applicable legislation, to protect and defend the rights and property of Loro Piana, Loro Piana Companies and the Site. Some of the data recipients may be located in third countries that do not provide an adequate level of data protection as defined within the EEA. User’s personal data will be transferred outside the EEA with the precautions required under applicable privacy law to guarantee data protection, security and confidentiality.

     

    Providing of personal data

    Providing  personal data is necessary to allow Loro Piana and Loro Piana Companies to comply with applicable legislation and for performance of the services and functionalities offered by the Site and required by user, such as subscription to the Site, managing of products’ purchase (which includes all activities functional to the sale and after-sale services, such as for example fraud prevention, managing of returning items, guarantee, customer support, interaction with the customer service) and of promotions and other initiatives realized through the Site, replying to and managing of request of information, questions, communication or feedback. Denial by user to provide personal data in the above referenced circumstances would make it impossible for user to receive the requested services, products or information as above specified. Providing of data to Loro Piana for survey and market research purposes, for profiling purposes, for marketing and promotional purposes as specified in the above section “Purposes and conditions of the personal data processing” is optional; denial by user will have no consequences on providing the requested services, products or information requested.

     

    User’s rights

    User is entitled at any moment to enforce the privacy rights under applicable law, including for example to obtain confirmation that user’s personal data exist or not, verify content, accuracy, ask for integration, updating, amendment, deletion, block for breach of laws, oppose the processing for legitimate reasons.

    For the updated list of the data processors of Loro Piana and of data recipients, for further information on the data processing and to enforce privacy rights, user may contact at any time Loro Piana or its data processors as well as the Loro Piana Companies (for purchase activities) as mentioned above. The Privacy Policy is subject to updating and amendment. The version published on the Site is the version currently in force. Changes to the Privacy Policy will be communicated by placing a notice on the Site that reads “Newly Revised Privacy Policy” or the like. Loro Piana invites user to periodically review the Privacy Policy to be informed of any relevant change.

  • Privacy Notice Download

     PRIVACY NOTICE (updated on 1 September 2017)

     

     

    Loro Piana S.p.A., (also 'We, us, our') and the Loro Piana companies in charge of online purchases outside Europe (please see below) as data controllers, inform you of the following:

     

    The data controllers for purchase purposes outside Europe are, respectively Loro Piana Japan Co., Ltd. For Japan, Loro Piana & C. Inc for US, Loro Piana (Shanghai) Commercial Co. Ltd. for China. They will process your personal data only for online purchase purposes and compliance with relevant law requirements, in accordance with the applicable law - please see the applicable Privacy Policy at  [https://www.loropiana.com/privacy#privacy_policy].

     

     

    1 • Data collection and purposes of processing.

    We collect personal data from you at online registration and afterwards in the course of our  activities, including online and including details of your purchases for the following purposes: to comply with laws, enforce rights and  provide after-sale services, if you require these services to us (including fraud prevention, returns, guarantee, and customer support). Online activities include managing your interaction with Loro Piana websites (subscription to websites and online initiatives like newsletters, mailing lists and promotions) and delivery of requested information/material; see Loro Piana Privacy Policy at www.loropiana.com. Providing data for these purposes is necessary; if you do not provide data it would not be possible to provide the products or services that you request. Data may be used to update and correct the information previously collected on you.

     

    2 • Additional data processing purposes.

    With your consent, which is optional, Loro Piana S.p.A., at points of sale and by paper and/or electronic forms or online may collect information on your preferences, habits, lifestyle.

     

    These data together with details of your purchases, with your consent, are used for marketing operations, commercial or advertising communications, direct sale, market surveys, sales support in shops worldwide through e-mail, telephone, sms, mms, chat, social network and traditional mail, including possible invitations to Loro Piana events.

     

    With your consent, data are also used to define individual and group profiles (profiling purposes) and to send you personalized communications. You may always specify your preferred means of contact and you may always opt out of receiving promotional communications through one or all of the communication channels listed above. Consent for marketing and profiling purposes above specified is optional and if you deny consent, this will have no consequences.

     

    Only with your consent data relating to your purchases will be stored by us for marketing and profiling purposes for a period of 7 years, as per the authorization of the Italian privacy authority (Garante per la protezione dei dati personali) obtained by Loro Piana S.p.A. on March 9, 2017. Upon expiry of this period, personal data will be automatically deleted or made anonymous in a permanent and non-reversible way.

     

    3 • Ways of data processing and data security.

    We process data in paper and electronic form in line with security requirements defined by applicable laws; our data processors below specified and our authorized personnel (for example personnel of CRM, IT, Retail Departments) can access data on a need-to-know basis.

     

    4 • Extent of data communication and transfer abroad.

    Personal data are shared with public entities, banks, third parties involved in corporate transactions and extraordinary operations, and legitimate transferees under the law. Furthermore, we transfer personal data to consultants, professional and technical service providers related to the purposes mentioned above as our data processors. Third parties only receive the information necessary to carry out the relevant activities. Other companies directly or indirectly controlled by Loro Piana S.p.A., Loro Piana companies in joint venture arrangements and Loro Piana franchisees, as processors of Loro Piana S.p.A., may access personal data for profiling, marketing and customer relationship management purposes (to ensure the same customer benefits worldwide). Your personal data are not disclosed to unidentified recipients. We allow access to personal data by subjects located outside the European Union after taking the measures required by the applicable law..

    If you consent to marketing activities, data may be consulted by shop personnel worldwide for purposes of sale support.

     

    5 • Privacy rights – Data controllers and processors - Information.

     

    You may always enforce your privacy rights as provided for by applicable law, for example you may access the data, verify data content, origin, accuracy, you may ask that data be integrated, updated, amended, deleted, blocked for breach of law, you may object to processing for legitimate purposes - for example you may opt-out from marketing activities. The data processor of Loro Piana S.p.A. for the purposes of this privacy notice is the then current CRM Manager, available at the data controller's offices. In order to have the updated list of the other data processors of Loro Piana S.p.A. and of data recipients, for further information on the processing of your personal data and to enforce your privacy rights you may contact the Privacy Department of Loro Piana S.p.A. or our data processor as follows: Loro Piana S.p.A. - Privacy Department-, Corso Rolandi 10, Quarona (VC) - 13017, Italy, Tel. +39.0163.2011.11; email: privacy@loropiana.com.

  • Cookies Policy Download

     Cookies Policy (updated 1 September 2017)

     

    The words in capital letters have the same meaning as under the Privacy Policy of Loro Piana, hereby recalled. Cookies are small text files sent to the device of the user by the visited website. Cookies are stored in the computer hard disk, thus allowing the website to recognize users and store certain information concerning them, in order to permit or improve the service offered. There are different types of cookies. Some are necessary to navigate on the site, others have a different purpose such as ensuring security, performing system administration tasks and statistical analysis, understanding which sections of the website are more relevant to users, or offering a personalized experience on the website. The Site uses cookies that do not run programs on the device of the user nor upload viruses on it, and that do not allow any kind of control over the device. Loro Piana does not use cookies to access information on the device, to store data on it or to monitor the activities. The foregoing refers to both the device of the user and any other device used to access the Site. 


    Session cookies are stored temporarily on the device and are deleted when the user closes the browser. If a user registers to the Site, Loro Piana may use cookies to collect personal data that allow to identify the user during subsequent visits and facilitate access, login to the Site (for example by remembering username or nationality of the user) or the navigation on it. Loro Piana also uses cookies for system administration purposes, to provide customized visits to the Site and, with user's prior consent, to profile users' preferences for commercial and marketing purposes. Disabling cookies may limit the ability to use the Site and prevent from benefitting in full of the features and services offered on the Site. In order to decide which cookies to accept or reject, please find below a description of the cookies used on the Site. 


    Types of cookies

    First Party Cookies: First party cookies are set by the website visited by the user, whose address appears in the URL window. 

    Third Party Cookies: The third party cookies are set from a different domain than the one visited by the user. When a user visits a website and a different company sends the information through that website, that is a third party cookie. 

    Session Cookies: These cookies are stored temporarily and are deleted when the user closes the browser window. 

    Persistent Cookies: Persistent cookies are stored on the device of the user between browser sessions, allowing the Site to remember preferences and actions on the Site. These cookies can be used for different purposes, e.g. to remember preferences and choices when using a site. 

    Essential cookies: These cookies are strictly necessary for the operation of the Site. Without the use of such cookies, some sections of the Site may not work. They include, for example, cookies that enable access to protected areas of the Site. These cookies do not collect personal information for marketing purposes and can not be disabled. 

    Functional Cookies: These cookies are used to identify a user that returns to the Site. It allows to customize the content and remember preferences of the user (such as the language or country). These cookies do not collect information that can identify the user. All information collected is anonymous. 

    Cookies for sharing on Social Networks: These cookies facilitate the sharing of Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy.

    Analytics Cookies: These cookies are used to collect aggregate information on users' activities performed on the Site and are collected for statistical purposes.

    Profiling Cookies: These cookies are aimed at creating user profiles. They require users' prior consent and are used to send ads messages in line with the preferences shown by user during navigation.  

     

    Below is the detailed list of the main cookies used by this Site and their description and functionality, including the duration.

     

     How to change cookies settings

    Most browsers automatically accept cookies, but the user can usually change settings to disable this function. It is possible to block all types of cookies, or agree to receive only some of them disabling others. The "Options" or "Favorites" sections in the browser menu permit to accept or avoid receiving cookies and other tracking technologies, as well as to receive notification from the browser when these technologies are used. Alternatively, it is possible to manage cookies consulting the "Help" section of the toolbar present in most browsers and visit relevant websites for further information, for example Internet Explorer, Chrome; Safari; Firefox; Opera; Windows Phone; Blackberry, etc.

     


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    click here

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