Who owns and manages your personal data
Loro Piana S.p.A., registered office in Corso Rolandi 10, 13017 Quarona (VC) – Italy, Tel. +390163201111; e-mail: firstname.lastname@example.org is the data controller for the processing of personal data for managing the Site, for purchase purposes within Europe and for marketing and profiling purposes, in accordance with the applicable law.
The data Processor of Loro Piana S.p.A. for these purposes is the then current CRM Manager, available at the address of the Controller, as indicated above.
The data controllers for purchase purposes outside Europe are, respectively Loro Piana Japan Co., Ltd. For Japan, Loro Piana & C. Inc for US, Loro Piana (Shanghai) Commercial Co. Ltd. for China, in accordance with the applicable law.
The nature and kind of data processed
If user visits the Site usually we collect only the so named surfing data, which are data necessary to the technical functioning of the Site and Internet communications protocols. Surfing data are for example: the computer’s IP addresses or domain names used to visit the Site together with other parameters on the relevant operating system. Loro Piana collects also data such as the number of visits and the time spent on the Site for statistical purposes, to allow proper functioning of the Site and to improve its functionalities. By their nature, surfing data may allow the identification of user by association with other information owned by third parties; Loro Piana does not collect surfing data to identify users. Surfing data are deleted immediately after they are made anonymous; Loro Piana may use said data to assess possible responsibilities for information crimes against the Site or realized through the Site. With this exception, Loro Piana keeps surfing data only temporarily and according to applicable legislation.
Place where personal data are stored
Personal data will be stored and processed through an electronic system owned and managed by Loro Piana or by third parties providing technical services to Loro Piana; for more details please see the below section “Extent of personal data communication and transfer abroad”. Data will be processed only by specifically authorized staff, including staff in charge of performing non-routine maintenance operations.
Purposes and conditions of the personal data processing
In addition to data collected passively, we collect and use data that user actively provides to the Site when interacting with the Site, its functionalities and services. Loro Piana will process user’s personal data for the following purposes: managing the subscription to the Site, newsletter or mailing list, managing the user’s participation in promotions and other initiatives organized through the Site, to reply to and to manage user’s request for information, questions, communication or feedback to Loro Piana. User’s personal data will also be processed by Loro Piana and Loro Piana Companies to comply with obligations imposed by laws, regulations and Community legislation and to establish or defend a legal claim of Loro Piana and Loro Piana Companies.
For sales activities, Loro Piana (for Europe) and Loro Piana Companies (for their respective area of sale) use personal data to manage purchases through the Site (which includes all activities pertaining to the sale and after-sale services, such as for example fraud prevention, managing of returning items, guarantee, customer support, interaction with our customer service),
With the user’s consent, Loro Piana may also process user’s personal data, which may include information on preferences, habits, lifestyle, details of purchase, for marketing operations, commercial or advertising communications, direct sale, market surveys, sale support through e-mail, telephone, sms, mms, chat, social network and traditional mail, including possible invitations to Loro Piana events. With user’s consent, Loro Piana may define individual and group profiles (profiling purposes) and may send personalized communications. User may always specify the preferred means of contact and opt out of receiving promotional communications through one or all of the communication channels listed above. Consent for marketing and profiling purposes is optional and without consequence if user denies consent.
With the user’s consent, purchase data will be stored for marketing and profiling purposes for a period of 7 years, as per the authorization of the Italian privacy authority (Garante per la protezione dei dati personali) obtained by Loro Piana on March 9, 2017, unless local laws require otherwise. Upon expiry of this period, or upon withdrawal of your consent, purchase data will be automatically deleted or made anonymous in a permanent and non-reversible way.
Security of personal data
Loro Piana and Loro Piana Companies are committed to protect the security of user’s personal data and comply with security provisions set forth by applicable laws and regulations to prevent loss of data, unlawful or unfair use of data and unauthorized access to data. Loro Piana and Loro Piana Companies use a variety of advanced security technologies and procedures to help protect user’s personal data. For example, personal data are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet, updated encryption techniques are employed. User may help to update and keep accurate its personal data by notifying Loro Piana and Loro Piana Companies of any amendment relating to user’s address, title, telephone number or e-mail address. User may make these changes on-line following the instructions reported on relevant user’s profile pages.
Extent of personal data communication and transfer abroad
Personal data are shared with public entities, banks, third parties involved in corporate transactions and extraordinary operations. Furthermore, personal data are shared with consultants, professional and technical service providers under data processing agreements. Third parties only receive the information necessary to carry out the relevant activities. Other companies directly or indirectly controlled by Loro Piana, Loro Piana companies in joint venture arrangements and Loro Piana franchisees, acting as external data processors may access personal data for profiling, marketing and customer relationship management purposes (to ensure the same customer benefits worldwide). Personal data are not disclosed to unidentified recipients; they may be accessed by shop personnel worldwide for purposes of sale support. User’s personal data may further be communicated to legitimate addressees under applicable laws, thus for example in case of judicial processes, request by competent courts and authorities or other legal obligation, and if Loro Piana and Loro Piana Companies in good faith holds the data communication as necessary to comply with obligations deriving from applicable legislation, to protect and defend the rights and property of Loro Piana, Loro Piana Companies and the Site. Some of the data recipients may be located in third countries that do not provide an adequate level of data protection as defined within the EEA. User’s personal data will be transferred outside the EEA with the precautions required under applicable privacy law to guarantee data protection, security and confidentiality.
Providing of personal data
Providing personal data is necessary to allow Loro Piana and Loro Piana Companies to comply with applicable legislation and for performance of the services and functionalities offered by the Site and required by user, such as subscription to the Site, managing of products’ purchase (which includes all activities functional to the sale and after-sale services, such as for example fraud prevention, managing of returning items, guarantee, customer support, interaction with the customer service) and of promotions and other initiatives realized through the Site, replying to and managing of request of information, questions, communication or feedback. Denial by user to provide personal data in the above referenced circumstances would make it impossible for user to receive the requested services, products or information as above specified. Providing of data to Loro Piana for survey and market research purposes, for profiling purposes, for marketing and promotional purposes as specified in the above section “Purposes and conditions of the personal data processing” is optional; denial by user will have no consequences on providing the requested services, products or information requested.
User is entitled at any moment to enforce the privacy rights under applicable law, including for example to obtain confirmation that user’s personal data exist or not, verify content, accuracy, ask for integration, updating, amendment, deletion, block for breach of laws, oppose the processing for legitimate reasons.
PRIVACY NOTICE (updated on 1 September 2017)
Loro Piana S.p.A., (also 'We, us, our') and the Loro Piana companies in charge of online purchases outside Europe (please see below) as data controllers, inform you of the following:
1 • Data collection and purposes of processing.
2 • Additional data processing purposes.
With your consent, which is optional, Loro Piana S.p.A., at points of sale and by paper and/or electronic forms or online may collect information on your preferences, habits, lifestyle.
These data together with details of your purchases, with your consent, are used for marketing operations, commercial or advertising communications, direct sale, market surveys, sales support in shops worldwide through e-mail, telephone, sms, mms, chat, social network and traditional mail, including possible invitations to Loro Piana events.
With your consent, data are also used to define individual and group profiles (profiling purposes) and to send you personalized communications. You may always specify your preferred means of contact and you may always opt out of receiving promotional communications through one or all of the communication channels listed above. Consent for marketing and profiling purposes above specified is optional and if you deny consent, this will have no consequences.
Only with your consent data relating to your purchases will be stored by us for marketing and profiling purposes for a period of 7 years, as per the authorization of the Italian privacy authority (Garante per la protezione dei dati personali) obtained by Loro Piana S.p.A. on March 9, 2017. Upon expiry of this period, personal data will be automatically deleted or made anonymous in a permanent and non-reversible way.
3 • Ways of data processing and data security.
We process data in paper and electronic form in line with security requirements defined by applicable laws; our data processors below specified and our authorized personnel (for example personnel of CRM, IT, Retail Departments) can access data on a need-to-know basis.
4 • Extent of data communication and transfer abroad.
Personal data are shared with public entities, banks, third parties involved in corporate transactions and extraordinary operations, and legitimate transferees under the law. Furthermore, we transfer personal data to consultants, professional and technical service providers related to the purposes mentioned above as our data processors. Third parties only receive the information necessary to carry out the relevant activities. Other companies directly or indirectly controlled by Loro Piana S.p.A., Loro Piana companies in joint venture arrangements and Loro Piana franchisees, as processors of Loro Piana S.p.A., may access personal data for profiling, marketing and customer relationship management purposes (to ensure the same customer benefits worldwide). Your personal data are not disclosed to unidentified recipients. We allow access to personal data by subjects located outside the European Union after taking the measures required by the applicable law..
If you consent to marketing activities, data may be consulted by shop personnel worldwide for purposes of sale support.
5 • Privacy rights – Data controllers and processors - Information.
You may always enforce your privacy rights as provided for by applicable law, for example you may access the data, verify data content, origin, accuracy, you may ask that data be integrated, updated, amended, deleted, blocked for breach of law, you may object to processing for legitimate purposes - for example you may opt-out from marketing activities. The data processor of Loro Piana S.p.A. for the purposes of this privacy notice is the then current CRM Manager, available at the data controller's offices. In order to have the updated list of the other data processors of Loro Piana S.p.A. and of data recipients, for further information on the processing of your personal data and to enforce your privacy rights you may contact the Privacy Department of Loro Piana S.p.A. or our data processor as follows: Loro Piana S.p.A. - Privacy Department-, Corso Rolandi 10, Quarona (VC) - 13017, Italy, Tel. +39.0163.2011.11; email: email@example.com.